I'm shocked...
Apr. 22nd, 2002 02:42 pmYahoogroups finally responded....
Predictably, though, here's what they said:
Interestingly enough, that's how i got in contact with them in the first place....
By now i've resubscribed to most of the lists i was on previously. Unfortunately, PMC, the list i own is a list which requires moderator approval to join, and with the owner/moderator trying to resubscribe, i'm not sure where the approval e-mail is going. Then there are the Imbas-members and council lists, which are presently without an active owner because of the current flux within the organization. I'm not sure my presence will make any difference, but hadn't planned on leaving without making that determination for sure.*sigh* Regardless, i think the council owes the membership some sort of voice in the whole thing as far as determining the future of the organization. If they're apathetic, so be it, and only a few of us would miss the group.
Anyway, back to the joy of testing Arabic software.
Predictably, though, here's what they said:
Unfortunately, this area of Customer Care is unable to assist you with
your Yahoo! Groups issue. For assistance with this matter, please visit
the Yahoo! Groups help pages at:
http://help.yahoo.com/help/groups/
If you do not find your answer listed in the help pages, click on the
"No" button at the bottom of the help page that best suits your
question. This will take you to a feedback from. Fill out the required
fields and include as much relevant information as possible and a Yahoo!
Groups Support representative will promptly respond to your inquiry.
Interestingly enough, that's how i got in contact with them in the first place....
By now i've resubscribed to most of the lists i was on previously. Unfortunately, PMC, the list i own is a list which requires moderator approval to join, and with the owner/moderator trying to resubscribe, i'm not sure where the approval e-mail is going. Then there are the Imbas-members and council lists, which are presently without an active owner because of the current flux within the organization. I'm not sure my presence will make any difference, but hadn't planned on leaving without making that determination for sure.*sigh* Regardless, i think the council owes the membership some sort of voice in the whole thing as far as determining the future of the organization. If they're apathetic, so be it, and only a few of us would miss the group.
Anyway, back to the joy of testing Arabic software.
no subject
Date: 2002-04-22 05:53 pm (UTC)As for Yahoo's stellar customer service, my husband went through nine hells trying to get them to send him his password when their DB seemed to have the wrong info on him. Their emails were just as recursive as the one you quote. Finally, I looked at one of the mailing lists we're both on and pointed out the one character in his username that he'd been lacking. He was able to log on to manage his accounts once again, no thanks to Yahoo. He came within inches of going to their corporate offices and asking to talk to someone face-to-face over the whole thing.
Re:
Date: 2002-04-22 07:44 pm (UTC)no subject
Date: 2002-04-22 10:06 pm (UTC)1) Do you want Imbas to stay alive?
2) What do you want from it as an organization?
3) What are you personally willing to do in order to bring that about?
If the answers to #3 aren't enough to balance 1 and 2, we may have to surrender the field.
Re:
Date: 2002-04-22 11:19 pm (UTC)