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The Comcast War, Act Two
Sep. 7th, 2003 10:57 pmThink the fury of a woman scorned is bad? Try that of a techie who finds out he's been misinformed.
Took Tari's old cable modem back to the service centre, swapped it for a new one. No problems there- the new one was fresh-in-the-box with a never-opened driver disc, all its cables in little plastic packages and so on.
So, we headed back to Bellevue this afternoon to put it in and finally get her machine on the internet.
Removed all the drivers for the old modem (yes, i hunted them down and killed them, since the uninstall was just leaving them sitting on the HD but removing the hardware enumeration), uninstalled Comcast's software, installed the new modem, then reinstalled the software.
Still wouldn't connect successfully to websites- kept returning a proxy authentication error which intermittently popped up before. Still couldn't get through the account activation stuff with Comcast, but the people Tari talked to and the guy i talked to on Friday kept insisting that the account was activated, that it should just be a matter of getting the machine reliably talking.
After four more hours of mucking around with it this evening, i called them back again. This tech listened to what i was telling him and commented that this is something that happens occasionally- an account gets set up, but not activated, so the firewalled proxy doesn't authenticate it because none of the credentials being passed to it by the client machine indicate that it should give that box access. So he tried resetting the password- thinking that perhaps he could get the server to pass on authentication credentials which would then let Tari's 'puter complete the handshake. Unfortunately that didn't work, so someone from their higher tier support is going to have to pass the account information to it, at which point Tari's box should have access. They're projecting this at 24-48 hours. I told 'em that this was completely unacceptable, so someone should be calling her after 3 tomorrow. And she's getting credit for a week's service, AND this tech is noting that it's his recommendation that her install charge be reversed.
Fuckwit assclown monkeys! Six hours spent mucking with that damn slow box (Celeron 1100, 128MB RAM) and trying everything i can think of to get the networking properly functioning, since everyone has assured us that the account is fine. Bastards.
Took Tari's old cable modem back to the service centre, swapped it for a new one. No problems there- the new one was fresh-in-the-box with a never-opened driver disc, all its cables in little plastic packages and so on.
So, we headed back to Bellevue this afternoon to put it in and finally get her machine on the internet.
Removed all the drivers for the old modem (yes, i hunted them down and killed them, since the uninstall was just leaving them sitting on the HD but removing the hardware enumeration), uninstalled Comcast's software, installed the new modem, then reinstalled the software.
Still wouldn't connect successfully to websites- kept returning a proxy authentication error which intermittently popped up before. Still couldn't get through the account activation stuff with Comcast, but the people Tari talked to and the guy i talked to on Friday kept insisting that the account was activated, that it should just be a matter of getting the machine reliably talking.
After four more hours of mucking around with it this evening, i called them back again. This tech listened to what i was telling him and commented that this is something that happens occasionally- an account gets set up, but not activated, so the firewalled proxy doesn't authenticate it because none of the credentials being passed to it by the client machine indicate that it should give that box access. So he tried resetting the password- thinking that perhaps he could get the server to pass on authentication credentials which would then let Tari's 'puter complete the handshake. Unfortunately that didn't work, so someone from their higher tier support is going to have to pass the account information to it, at which point Tari's box should have access. They're projecting this at 24-48 hours. I told 'em that this was completely unacceptable, so someone should be calling her after 3 tomorrow. And she's getting credit for a week's service, AND this tech is noting that it's his recommendation that her install charge be reversed.
Fuckwit assclown monkeys! Six hours spent mucking with that damn slow box (Celeron 1100, 128MB RAM) and trying everything i can think of to get the networking properly functioning, since everyone has assured us that the account is fine. Bastards.
